Claims and client service
Had a loss? Start here.
Report it to us or call your carrier directly, day or night. Either way, your agent follows the claim until it closes.
First 24 hours
Five steps that protect your claim
Get safe
Stay away from downed lines and standing water. Call 911 if anyone is hurt.
Stop more damage
Tarp the roof, board windows and shut off water if you can do it safely.
Photograph first
Take photos and video of every room and the outside before you clean up.
Keep receipts
Tarps, hotel, meals and repairs. Most policies reimburse reasonable costs.
Report it fast
Call your carrier or send the form below. Waiting can slow the claim.
Carrier claim lines
Call your carrier directly, any time
Have your policy number ready. Carrier not listed? Call us at (813) 555-0164 and we connect you.
| Carrier | Policies | Claim line | Hours |
|---|---|---|---|
| Gulfstone Mutual | Home, condo | (800) 555-0131 | 24/7 |
| Sablewood Indemnity | Home, umbrella | (800) 555-0132 | 24/7 |
| Bayfront Casualty | Flood, business | (800) 555-0133 | 24/7 |
| Coastward Home and Auto | Auto, home | (800) 555-0134 | 24/7 |
| Keelwater Marine | Boat | (800) 555-0135 | 24/7 |
| Evergrove Life | Life | (800) 555-0136 | Weekdays |
Last checked October 2026. Claim lines also appear on your policy declarations page.
Report a claim
Send it to your agent
Weekdays 8:30 AM to 5:30 PM, we open the claim with your carrier within two hours and text you the claim number. After hours, call your carrier first.
What to have ready
- Your policy number
- Date and time of the loss
- Photos and video of the damage
- Repair estimates, if you have them
- Police or fire report number
- Receipts for emergency repairs
Claim report received.
This is a demo site, so nothing was sent. On a live site, your agent opens the claim with your carrier and texts you the claim number.
Hurricane checklist
Ready before the cone points at Tampa Bay
Twelve checks in three stages. Your progress saves in this browser, so you can come back to it.
- Start before June 1, when flood policies still have time to take effect.
- Call your agent if any answer is "I don't know."
Your hurricane plan
Before the season
When a storm is named
After the storm
All 12 done. Your plan is ready. Your agent can review it with you before the next storm.
Client service
Do it online, any time
The tasks clients call about most, in one place.
Pay a bill
Pay online with your carrier, or call us to pay by card.
Get ID cards
Auto ID cards and proof of insurance by text or email.
Change a policy
Add a car or driver, a new roof date or a new mortgage company.
Get a certificate
Proof of business insurance for a client, landlord or general contractor.
Request a certificate