Leak response
Roof leaking right now? Call, then answer three questions.
The leak line answers 24 hours a day, 365 days a year. A dispatcher, not a voicemail, picks up within three rings.
Priority check
How fast do you need us?
Answer three questions. The panel shows the priority our dispatcher would set and the response time it carries.
WAITING FOR ANSWERS
?pick an answer
Answer the three questions
Water coming in right now? Skip the questions and call the leak line.
Call (312) 555-0148Answered by a dispatcher 24/7/365
While you wait
Four things to do before the crew arrives
Stay off the roof. Wet membrane is slick, and soft spots can hide a failed deck.
Cut power near the water
Shut off breakers for lights or equipment under the leak if it is safe to reach the panel.
Move what you can
Pull inventory, files and equipment out of the drip line. Cover what you cannot move.
Catch the water
Buckets and absorbent pads under each drip. Note the column line or grid location.
Take photos and video
The ceiling, the floor and anything damaged. Your insurer will ask, and so will we.
Send a leak report
For P2 and P3 leaks. For water coming in now, call the leak line instead.
Report received.
Ticket GL-00000. This is a demo site, so nothing was sent. On a live site, dispatch confirms by phone within one hour.
The leak line
24/7/365, answered by a dispatcher.
(312) 555-0148- P1 in 4 hoursProgram clients on Protect get 2 hours.
- Temporary repair the same nightPermanent repair priced and scheduled with you.
- Photo report by morningSource, cause and next steps, ready for your insurer.